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EOSH UK -Award in Safe Baggage Handling Service

The Award in Safe Baggage Handling Service is designed to provide participants with the necessary knowledge and skills to handle baggage safely and efficiently in various settings, such as airports, hotels, and transportation hubs. This course focuses on ensuring the safety and security of baggage during handling, while also emphasizing customer service and professionalism. Participants will learn about baggage handling procedures, safety regulations, handling equipment, and best practices for delivering excellent service to passengers

This qualification is evaluated using assessments and Multiple-Choice Questions (MCQ). To receive this qualification, the learner must pass both tests with a certain percentage.
The qualification has recommended course duration of 4-5 days.
Note: However the course duration may be increased to meet additional learning needs if required but not reduced.
The course modules for the Award in Safe Baggage Handling Service may include:
  • Introduction to Baggage Handling Services
  • Roles and Responsibilities of Baggage Handlers
  • Safety Regulations and Security Measures
  • Baggage Handling Procedures and Protocols
  • Types of Baggage and Handling Requirements
  • Baggage Sorting and Tracking Systems
  • Proper Lifting and Carrying Techniques
  • Use of Handling Equipment (Trolleys, Dollies, Conveyor Belts, etc.)
  • Communication and Customer Service Skills
  • Dealing with Special Baggage (Fragile, Oversized, Restricted Items, etc.)
  • Baggage Security Screening Processes
  • Baggage Reconciliation and Tracing
  • Lost and Mishandled Baggage Procedures
  • Emergency Response and Crisis Management
  • Continuous Improvement in Baggage Handling Services